How to Use Loongbuy
Complete beginner tutorial on using Loongbuy - from account setup to placing your first order safely.
How to Use Loongbuy is a complete walkthrough for new users who want to start shopping on the platform. Loongbuy functions as a shopping agent that purchases items from Chinese sellers on your behalf, handles quality control, and ships internationally to your address.
Step 1: Create Your Account. Visit the Loongbuy website and register with a valid email address. Complete your profile with accurate shipping information, including your full name, precise address, postal code, and phone number. Incorrect shipping details are a leading cause of delivery problems.
Step 2: Understand the Interface. The Loongbuy dashboard has several sections: Buy (for placing orders), Warehouse (for reviewing QC photos), Ship (for submitting shipping requests), and Account (for settings and balance). Familiarize yourself with each section before placing your first order.
Step 3: Find Products. You can shop in two ways: by pasting a product link from a Chinese marketplace (Taobao, Weidian, 1688), or by browsing items that Loongbuy has pre-listed. Paste the product URL into the search bar, and Loongbuy will fetch the item details.
Step 4: Place Your Order. After finding an item, select your size, color, and quantity. Add any special instructions for the seller in the remarks field. Submit the order and wait for Loongbuy to purchase it. This typically takes 1-3 business days.
Step 5: Review QC Photos. When your item arrives at the Loongbuy warehouse, you will receive QC photos. Carefully review these using our QC guide. If the item meets your standards, approve it. If not, request an exchange or refund within the specified window.
Step 6: Submit to Ship. Once all items are approved, go to the Warehouse section and select the items to ship. Choose your shipping line based on speed, cost, and reliability for your country. Enter your shipping address and submit the shipment.
Step 7: Track Your Package. After shipping, you will receive a tracking number. Monitor your package journey through the carrier website. Delivery times vary by line and destination. Be patient and avoid contacting support until the estimated delivery window has passed.
Step 8: Confirm Receipt. When your package arrives, inspect everything immediately. If there are shipping-related issues (damage, missing items), contact Loongbuy support within 48 hours with photos as evidence. Timely reporting is essential for successful claims.
Payment on Loongbuy works through account balance. Add funds via credit card, PayPal, or other supported methods. Your balance is used to pay for purchases and shipping. Keep a small buffer in your account to avoid delays when multiple orders need payment.
For ongoing support, join the Loongbuy community channels. Fellow shoppers can answer questions, share tips, and help you avoid common mistakes. The community is particularly valuable for navigating your first few orders while you learn the platform.